Answers to common questions about Jet OUT programs, aircraft, and how we operate. Don’t see what you’re looking for? Reach out at hello@jetout.com.
Contact your Jet OUT concierge team by phone at (414) 410-9000 or email hello@JetOUT.com with your travel details. They’ll confirm availability, coordinate your itinerary, and handle ground transport, catering, and any other trip logistics.
Jet OUT asks that passengers arrive 15 minutes before their scheduled departure time. Arrival details are communicated via email and displayed on your itinerary.
Please provide your full legal name, date of birth, weight, and estimated luggage weight early in the reservation process. This information helps our operations team plan your flight accurately.
Federal regulations require Jet OUT to collect your full legal name, gender, and date of birth in advance of your flight.
All flights must be finalized by 5 PM the day before departure. Jet OUT does not currently offer same-day flights.
Contact your concierge team as soon as plans change. The earlier you notify us, the more flexibility we have to adjust.
There’s no minimum lead time beyond the 5 PM day-before cutoff, but booking earlier gives your concierge team more time to coordinate the best itinerary. In general, more lead time means a smoother experience.
Flight delays, aircraft swaps, and cancellations are rare but can occur due to weather or FAA regulations. If any issue arises, our concierge and operations teams will work directly with you to arrange alternatives.
Safety comes first. Our operations team monitors conditions and determines whether your flight can operate within published FAA rules. If weather affects your travel, our team will communicate updates and work with you on alternative arrangements.
Yes. Jet OUT owners can travel throughout the U.S., Canada, the Caribbean, Mexico, and Central America. Your concierge team handles customs coordination and any additional logistics for international trips.
Yes. Every Jet OUT flight is operated by two qualified pilots trained in Crew Resource Management (CRM) techniques. Two-pilot operations are central to how Jet OUT maintains its safety standard.
All Jet OUT pilots operate under FAA duty time restrictions, which limit flight time to a maximum of 10 hours per day for two-pilot crews.
Yes. Pets fly with you in the cabin. Certain breed and size restrictions may apply. Please provide details on the size and number of your pets when you request your flight.
Jet OUT is prohibited from transporting dangerous goods or hazardous materials as defined by the FAA and DOT. Standard luggage is welcome. Please provide estimated luggage weights during the reservation process.
Car seats are not required but are the safest option for young children. FAA-approved car seats and CARES harnesses are both permitted. Please arrive early if you’ll be installing a car seat. Jet OUT does not provide seating for small children.
Yes. You decide who flies on your aircraft. You are not required to be present.
Nonstop Efficiency is Jet OUT’s tagline and operating principle. It reflects our commitment to protecting your time, delivering clear value, and removing unnecessary complexity from private aviation.
Safety is at the forefront of all Jet OUT operations, driven by our Safety Management System. Jet OUT is an Argus Gold-rated operator. Every flight is crewed by two qualified pilots who undergo rigorous, ongoing training.
A travel day is one calendar day of aircraft use. Within that day, you can fly as many legs as your schedule requires. For example, a morning departure, a stop in another city for lunch, and an evening return home would all fall within a single travel day.
Jet OUT offers three programs: Co-Ownership, Co-Lease, and Private Charter. Each operates on the same factory-new fleet with the same crews and standards. The difference is the commitment level and structure. For a side-by-side comparison, visit our Programs page.
The Co-Ownership page includes program details, pricing, and frequently asked questions specific to Co-Ownership. Visit the Co-Ownership page.
The Co-Lease page includes program details, pricing, and frequently asked questions specific to Co-Lease. Visit the Co-Lease page.
Yes. Many owners start with Co-Lease and convert to Co-Ownership. Your Jet OUT representative can walk you through the transition at any point during or at the end of your Co-Lease term.
The Charter page covers how Jet OUT charter works and how to book. Visit the Charter page.
To fully benefit from Jet OUT’s regional model, we recommend living or working within 75 miles of the base airport where your aircraft is located.
Jet OUT does not charge repositioning fees for in-base flights, crew fees, fuel surcharges, cleaning fees, or landing fees. Published pricing reflects actual operating costs.
Every Jet OUT flight operates on a factory-new Cessna Citation CJ4 Gen2. For full aircraft specifications, visit the Fleet page.
All aircraft are factory-new, stored in hangars, and detailed by professional crews regularly. Every jet is maintained to FAA Part 135 standards and flown by two qualified pilots.
The CJ4 Gen2 cabin includes a refreshment center with a Nespresso machine, standard beverages, snacks, and alcohol. Additional features include a private enclosed lavatory, CoolView skylights, swivel seating, wireless cabin management, and onboard Wi-Fi.
No. Jet OUT pilots are available to assist with any in-flight needs.