Frequently Asked Questions

How can we help you?

We understand that you may have questions about Jet OUT or private aviation. To help you find the information you need, we’ve created this comprehensive FAQ section. Here, you’ll find answers to the most common inquiries about our services, aircraft, and booking process. 

Still have questions?

Flying with Jet OUT

How does flying on Jet OUT work?

We offer direct-to-destination private aircraft travel with no lines, no security headaches, and no waiting. You are in control of when you depart and which aircraft you choose. 

Our customers can arrive minutes before their scheduled departure times, drive right up to the aircraft or private terminal, and access more than 5,000 regional airports without the hassles and inefficiencies of commercial airlines.

How soon before my flight do I have to arrive at the airport?

Jet OUT requests passengers arrive 15 minutes before their chosen departure time. Arrival times will be communicated to Jet OUT customers via email and displayed on their itineraries.

How do I book a flight with Jet OUT?

Our VIP concierge service helps plan the most efficient trips possible. Simply contact us with your reservation request by email at or by call or text message at (414) 410-9000.

What other part of my travel plans can Jet OUT assist me with?

Jet OUT concierge assists with transportation, catering, hotels, any other services you need a hand with; we are here to help!

What information does Jet OUT require before my flight?

Please provide Jet OUT your full legal name, date of birth, weight, and estimated luggage weight for your flight early in the reservation process. The sooner Jet OUT obtains the information, the better we can fulfill your flight needs.

What information does Jet OUT need to collect from customers in order to comply with FAA’s No Fly List?

The No Fly List, maintained by the United States federal government's Terrorist Screening Center (TSC), is one of several lists included in algorithmic rulesets used by government agencies and airlines to decide who to allow to board flights. Jet OUT will need to collect your full legal name, gender, and date of birth in advance of your flight in order to comply with these FAA regulations.

Why does my flight have to undergo weight and balance before we take off?

Aircraft performance can only be determined after gross weight is computed. Professional flight crews do these computations routinely. Jet OUT pilots always collect and run the numbers to ensure compliance with aircraft operating limitations. 

Please provide Jet OUT full data about all passengers, passenger weights, and luggage weights for your flight early in the reservation process. The sooner Jet OUT obtains the information, the better we can serve our customers and avoid last minute adjustments due to revised weight and balance calculations.

Can I book a last minute flight with Jet OUT?
How much time do you need in order to process my flight request?

Jet OUT policy stipulates that we must have all flights finalized by 5pm the day before any departure. Currently, Jet OUT does not offer same day flights. 

What happens if there is a problem with my flight?

At times – although rare – flight delays, aircraft swaps, and cancellations could happen with your flight. Jet OUT operations are subject to weather and FAA regulations; Jet OUT’s mission is to fulfill your expectations with each and every flight. If any issues arise, our concierge and operations team will work directly with you to provide alternate travel arrangements that support your needs.

What does Jet OUT do in a situation of inclement weather?
For example, what if the forecast calls for a potential snowstorm on the day of my flight?

Jet OUT’s job is to manage and fulfill your travel needs in the safest way possible. In such situations, our operations team will monitor the weather and determine if your chosen aircraft is able to take off per published FAA rules and regulations. Jet OUT’s concierge and operations staff will always research the specifics of your travel if inclement weather does arise and communicate alternatives to meet your travel needs.  

Will Jet OUT always provide two pilots for my flights?

Yes, Jet OUT will provide two qualified pilots for all of your flights. We believe that the highest levels of aviation safety can only be achieved when two well trained pilots work together as a team. Rest assured that your two pilots are there for much more than mere redundancy. Jet OUT trains its pilots to use industry best practice Crew Resource Management (CRM) techniques, which ensure that your pilots are constantly monitoring each other, double and triple checking safety critical tasks and sharing the workload of flight. CRM techniques are an essential part of how the major airlines and FAA air carriers like Jet OUT achieve high levels of safety and consistency.

How long can Jet OUT pilots fly per day?

Jet OUT pilots, and all professional pilots, are subject to daily duty time restrictions. FAA flight time limitations within the duty periods are restricted to a maximum of 10 hours for flight crews consisting of two pilots.

Are there any baggage restrictions on Jet OUT flights?

Jet OUT is prohibited from transporting dangerous goods or hazardous materials. Hazardous material means a substance or material that the Secretary of Transportation has determined is capable of posing an unreasonable risk to health, safety, and property when transported in commerce and has been designated as hazardous under section 5103 of the Federal hazardous materials transportation law. Items regulated by the FAA and DOT can be referenced on the FAA’s PackSafe for Passengers.

Can I bring pets on board?

Yes. Pets are allowed. When flying with your pets on Jet OUT, please provide details on the size and number of your pets to the concierge team at the time of your flight request. 

Do car seats and strollers fit on the aircraft?

Bringing a car seat on the plane isn't required, but it's the safest way to fly with your young child. That means either an FAA approved car seat or a CARES harness. Please arrive early for your flight if you will be using a car seat on your Jet OUT flight. Jet OUT does not provide any seating for small children.

Do I have to live or work near the base airport of the airport I own?

Jet OUT’s unique program achieves operational efficiencies which deliver substantial cost savings. In order to fully benefit from these efficiencies, we recommend that you live or work within 75 miles of the base airport of the airplane you co-own.

Can I let others use days on my aircraft?

Yes! It is up to your discretion who you invite on your aircraft. You are not required to be present.

What does nonstop efficiency mean?

Jet OUT’s tagline is Nonstop Efficiency, and that is our promise to the Jet OUT customer. What does that mean? It means efficiency with our customers' time, money, and effort. 

When our customers streamline their travel with Jet OUT, they cut out endless hours of wasted time and maximize productivity. Less wasted time means less wasted money. By minimizing travel costs, our customers boost their bottom lines.

How safe are private jets?

Jet OUT places its commitment to safety at the forefront of all operations. Our commitment is to deliver the safest flying experience possible.

We are an Argus Gold-rated operator and have multiple programs in place that demonstrate our investment in safety that form our Safety Management System (SMS).

But the safest part of our operations is our talented, dedicated and passionate crew of pilots. Jet OUT flies all our aircraft with two, captain-caliber, pilots who undergo rigorous training and testing. 

Jet OUT Co-Ownership

I am thinking about joining Jet OUT’s co-ownership program.
Can you tell me about the program?

Jet OUT’s co-ownership program opens up private aviation in a unique way.  Fixed costs are shared across multiple owners, achieving massive operational cost savings. 

With co-ownership, you own part of a specific serial-numbered aircraft. This is true direct asset ownership, and your interest could entitle you to a number of robust tax benefits.  

At the same time, the program achieves utilization rate efficiencies that are unmatched in the private aviation sector by sharing the asset with other owners. 

Jet OUT can offer massive savings to our co-owners by taking a capital asset and dividing the purchase price among many users. Then, with Jet OUT operating the aircraft with a few different co-owners, we get the aggregate utilization rate of that aircraft to a level at which it is very efficient to operate. 

Jet OUT offers aircraft co-owners the best of both worlds. They can potentially realize the tax depreciation benefits that come with whole aircraft ownership and they also get to achieve the operational cost savings that come with owning an aircraft with other parties. 

How many travel days do I receive as a co-owner?

Jet OUT co-owners receive up to 20 travel days a year, per share. Jet OUT operates on your time. You are completely in control of where and how you travel. All you do is show up and go. 

What is the length of Jet OUT’s co-ownership term?

Jet OUT’s co-ownership terms continue for five years. After that timeframe, Jet OUT will market it for resale as your broker. The aircraft will be sold to a third party in an arms length transaction, the net sales proceeds will be distributed to you at closing and the co-ownership term will then end automatically.

Your co-ownership interest is an asset that you own and we believe that you should be able to resell it at your pleasure. You are able to transfer your co-ownership interest to a third party at any time with Jet OUT’s consent, which will not be unreasonably withheld.

What happens at the end of my co-ownership term?

Jet OUT’s co-ownership program is turnkey, and we believe that the end of the term should be as automatic and seamless as using the aircraft. Accordingly, Jet OUT carries out an end-of-term procedure that ensures that the resale value of your aircraft is maximized without requiring any investment of time and effort on your part.

At Jet OUT’s expense — Jet OUT carries out a refurbishment of your aircraft with the intention of maximizing the resale value of your aircraft. Jet OUT then obtains an appraisal of your aircraft from a third party and shares it with you and the other co-owners. If you or other co-owners object to the appraisal, the co-ownership agreements provide for a resolution process which allows you or other co-owners to submit your own third party appraisal. Jet OUT then markets your aircraft for resale as your broker in an arms-length transaction and administers the sale and closing of your aircraft. Jet OUT will find a buyer who agrees to pay a purchase price which is no less than 3% of the appraised fair market value. At closing the net sales proceeds are distributed to the co-owners in proportion to their ownership fraction.

Can I claim tax depreciation on my purchase of a co-ownership interest?

Your Jet OUT co-ownership share is true ownership of a hard asset. If your co-ownership interest will be used for qualified business purposes then you may be able to claim 100% bonus depreciation on the purchase price. We recommend that you consult with a tax professional that specializes in aircraft to obtain advice with respect to your particular circumstances. Your Jet OUT sales representative can provide you with a referral to a qualified tax professional.

What happens if fuel prices increase?

In the Jet OUT co-ownership program, fuel is a direct pass through. You pay the actual cost of the jet fuel consumed for your flights with no additional markup. An original copy of each fuel receipt is attached to your monthly billing statements.

You benefit directly from any volume fuel discounts that Jet OUT receives from FBOs and airports. Our Concierge team is always happy to work with you to reduce your fuel costs by suggesting lower-cost airports or FBOs.

Are there any extra costs co-owners pay?

Jet OUT provides pilots, maintenance, insurance, aircraft hangers and more. Our customers do not pay for the relocation of empty aircraft at the beginning or end of a trip or any extra fees such as reposition fees, crew fees, fuel surcharges, cleaning fees, landing fees, and other charges.

What other ways does the Jet OUT co-ownership program save owners money?

The Jet OUT empty leg buyback and charter pool programs reduce operating costs and put guaranteed money back in our customer’s pockets. 

With the empty leg buyback program, Jet OUT purchases empty legs from our customers for a guaranteed price. Price is based on a proprietary algorithm utilizing 16 years' worth of Part 135 flight history to calculate a city pair demand score based on the day of the week, time of day, relation to a holiday, and time of the year.  

With the charter pool program, Jet OUT owners can directly place up to six travel days from their co-ownership interest into the Jet OUT charter pool. Jet OUT then sells these days and returns the profit to our owners.

Cessna Citation CJ4 Gen2/M2 Gen2 Questions

What is the age and condition of Jet OUT aircraft?

All Jet OUT aircraft are brand new, stored in a hangar to protect from the elements, and detailed by professional crews every two days of flying. Every jet is operated to airliner maintenance requirements and flown by two experienced pilots that undergo strict training requirements.

What are the capabilities of the Cessna Citation CJ4 Gen2?

With seats for up to 8 passengers in a luxurious cabin, the Citation CJ4 Gen2 offers the strongest performance and payload balance yet in the CJ series. If needed, the lavatory is also approved to be used as a belted passenger seat though Jet OUT does not recommend this seat for long flights. 

With a range that spans the country, speed that gets you there fast, and short-runway performance among the best in class, the CJ4 is considered the flagship of Cessna’s CJ series. 

Two FJ44-4A fanjets—each producing 3,621 pounds of thrust—propel the jet as high as 45,000 feet and as fast as 519 MPH. With a full-fuel payload of over 1,000 pounds and a takeoff field length of4,000 feet, it is a highly capable machine.

What are the capabilities of the Cessna Citation M2 Gen2?

The Cessna Citation M2 light jet perfectly blends luxury, performance, and versatility. A compact, yet comfortable twin-engine business jet designed for short hops, the aircraft possesses an impressive list of high-end features and offers a superior cabin experience.

With an exceptional maximum range of 1,600 nautical miles, a max cruising speed of 465 miles per hour, and its stellar takeoff and landing performance, the Cessna Citation M2 is an ideal choice for your mission. 

What type of beverages and snacks are booked on Jet OUT’s CJ4?

Jet OUT’s CJ4 is equipped with a refreshment center and Keurig coffee maker. Standard drinks, snacks and alcohol are stocked on the aircraft.

Do Jet OUT’s CJ4 aircraft come with a flight attendant?

No. But Jet OUT pilots are there to answer any questions and assist with any specific in-flight needs you may have.