Onward
and upward

• Fort Lauderdale, FL 

As the Sales Director, you will drive revenue growth within your territory by identifying new business opportunities and building lasting relationships with customers. You will be the face of Jet OUT, showcasing the benefits of Co-Ownership and ensuring our customers have an exceptional experience from start to finish. Rewarding commission incentive plan with a solid base salary.

• Prospecting & Growth: Identify and engage with potential customers, building trust and effectively closing deals to maximize growth potential in territory.
• Market Intelligence & Strategy: Conduct competitive market analysis, develop and implement strategic sales strategies, and adjust positioning to grow our market leadership.
• Customer Relationship Management: Maintain and enhance relationships with existing customers, assist with onboarding, and document all interactions in HubSpot, our core CRM tool.
• Collaboration & Professional Development: Work alongside the marketing team to create exceptional customer experiences, stay updated with industry trends, and promote a positive safety culture. 
   

• A driven sales professional with a high school diploma (college degree in business with a sales emphasis preferred).
• Minimum of 5 years of sales experience, preferably in the aviation or luxury goods sector.
• Excellent written and verbal communication skills, organizational abilities, and multitasking skills.
• Proficiency in HubSpot and a strong understanding of business financial and tax areas.
• A team-oriented mindset with high energy, thirst for knowledge, and a courteous demeanor.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• 3 weeks PTO
• Life insurance
• Up to 11% profit sharing contribution to employees 401(k)
  
  

• West Coast, USA

As the Sales Director, you will drive revenue growth within your territory by identifying new business opportunities and building lasting relationships with customers. You will be the face of Jet OUT, showcasing the benefits of Co-Ownership and ensuring our customers have an exceptional experience from start to finish. Rewarding commission incentive plan with a solid base salary.

• Prospecting & Growth
  Identify and engage with potential customers, building trust and effectively closing deals to maximize growth potential in the territory.
• Market Intelligence & Strategy
  Conduct competitive market analysis, develop and implement strategic sales strategies, and adjust positioning to grow our market leadership.
• Customer Relationship Management
  Maintain and enhance relationships with existing customers, assist with onboarding, and document all interactions in HubSpot, our core CRM tool.
• Collaboration & Professional Development
  
  Work alongside the marketing team to create exceptional customer experiences, stay updated with industry trends, and promote a positive safety culture.

•  A driven sales professional with a high school diploma (college degree in business with a sales emphasis preferred).
• Minimum of 5 years of sales experience, preferably in the aviation or luxury goods sector.
• Excellent written and verbal communication skills, organizational abilities, and multitasking skills.
• Proficiency in HubSpot and a strong understanding of business financial and tax areas.
• A team-oriented mindset with high energy, thirst for knowledge, and a courteous demeanor.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• 3 weeks PTO
• Life Insurance
• Up to 11% profit sharing contribution to employees 401(k)

• West Coast, USA

We are seeking a highly motivated and results-oriented Business Development Associate (BDA) to drive Jet OUT's expansion. This sales-driven role focuses on lead generation, market research, and prospecting, targeting C-level decision-makers and high-net-worth individuals. The BDA will collaborate closely with Sales Directors, to guide qualified buyers through the sales cycle and secure commitments for Co-Ownership and Co-Lease.

• Lead Generation and Qualification
  Conduct market research, engage in outbound prospecting, and execute targeted outreach to generate and qualify leads for Sales Directors.
• Outbound Engagement
  Utilize various prospecting techniques with a strong emphasis on outbound calling to connect with key decision-makers.
• CRM Management
  Maintain accurate and timely documentation of sales interactions and pipeline opportunities within HubSpot.
• Strategic Collaboration
  
  Partner with Sales Directors to develop and implement strategies for market growth.
• Business Development
  
  Identify potential Jet OUT Owners and initiate conversations about Co-Ownership and Co-Lease to drive new business opportunities.
• Sales Cycle Support
  Support the full sales cycle, from initial contact and qualification to facilitating meetings for Sales Directors.
• Market Intelligence
  Stay up-to-date on aviation trends, market insights, and competitor offerings to enhance lead conversion and sales effectiveness.
• Event Representation
  Represent Jet OUT at industry events, networking functions, and private aviation expos as needed.

• Adaptability
  Thrive in a dynamic sales environment and adjust strategies to maximize results.
• Collaboration
  Work closely with sales leadership to achieve regional sales goals.
• Results-Oriented
  Proactively drive lead generation and revenue growth.
• Service Excellence
  
  Provide a concierge-level experience, understanding and addressing the needs of high-net-worth individuals.
• Curiosity
  
  Continuously seek market insights and innovative engagement strategies.

• 1-5 years of experience in sales, business development, or lead generation (aviation experience a plus).
• Proven ability to engage C-level executives and high-net-worth individuals.
• Excellent communication and relationship-building skills.
• Highly motivated and goal-oriented with experience in outbound sales calls.
• Proficiency with CRM tools, preferably HubSpot.
• Strong analytical skills to analyze market data and develop prospecting strategies.
• Professional presence and representation skills.
• Willingness to travel for industry events and customer meetings.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• 3 weeks PTO
• Life Insurance
• Up to 11% profit sharing contribution to employees 401(k)

• Milwaukee, WI

We’re looking for a Frontend Web Developer who lives at the intersection of design and code. In this full-time, on-site role in the Milwaukee area, you’ll take the lead in crafting intuitive user interfaces and delightful web user experiences for Jet OUT’s digital platforms. This role leans heavily toward UI/UX design – you’ll create wireframes, visual mocks, and prototypes – but also involves bringing those designs to life with front-end development (HTML, CSS, JavaScript / TypeScript). You’ll work closely with our marketing and product teams to ensure our website and web apps are not only beautiful, but also fast, accessible, and easy to use. If you have an eye for clean design, a knack for smooth interactions, and the coding chops to implement them, this is the perfect opportunity to shape the digital face of a disruptive aviation startup.

• Design engaging UIs Create and refine wireframes, mockups, and interactive prototypes that align with Jet OUT’s brand and mission. Ensure a user-centered design approach that delivers simplicity and elegance.
• Develop front-end features Translate design prototypes into responsive, cross-browser compatible front-end code using HTML5, CSS3, and modern JavaScript/TypeScript. Implement UI interactions and animations for seamless, intuitive user experiences.
• Enhance UX and usability Continuously improve the look and feel of our web presence. Conduct UI/UX testing, gather user feedback, and iterate on designs to optimize the customer journey (from landing pages to marketing emails to online booking flows).
• Collaborate with cross-functional teams Work closely with marketing and back-end developers to implement new website sections, microsites, or landing pages. Ensure design consistency and uphold best practices in web design across all pages.
• Maintain and optimize web content Update and manage content on our website (built on HubSpot CMS). Optimize pages for performance, SEO, and accessibility. Troubleshoot and debug front-end issues to maintain a smooth online experience.
• Stay innovative Keep up with industry trends in web design, UI frameworks, and digital user experience. Bring fresh ideas to the table and experiment with modern design concepts to keep Jet OUT’s digital experience cutting-edge.

• UI/UX design experience
  Proven experience (2+ years) in web or mobile UI/UX design. Portfolio showcasing clean, modern designs and user-friendly interfaces. Proficiency with design tools like Figma to create wireframes and prototypes.
• Front-end development skills
  Solid knowledge of HTML5, CSS3, and JavaScript (ES6+). Experience with TypeScript and front-end build tools is preferred. Able to implement designs pixel-perfectly in code and make responsive layouts that work across devices.
  
• Problem-solving & learning mindset
  Ability to debug HTML/CSS/JS issues and optimize user interactions. Quick learner willing to dive into Jet OUT’s preferred tech stack and adapt to new tools or workflows.
• Eye for detail & UX principles
  Strong understanding of typography, color, and layout. Familiarity with usability principles and accessibility standards (WCAG). You strive to make interfaces intuitive for end-users.
  
• Team player
  Excellent communication and collaboration skills. Ability to work on-site with cross-functional teams, take feedback constructively, and contribute to a positive team culture. Self-motivated and able to manage time to meet deadlines in a fast-paced, startup environment.

• HubSpot CMS or similar
  Hands-on experience building templates or pages in HubSpot COS/HubL, or other marketing CMS platforms. Understanding of inbound marketing concepts is a bonus.
• Graphic design skills
  Ability to create or edit graphics, icons, or basic videos to support content (Adobe Creative Suite or similar)
• SEO/Analytics knowledge
  Familiarity with SEO best practices and using analytics tools to inform design improvements.
  
• Passion for aviation/travel
  An interest in the private aviation or travel industry. While no aviation experience is required, curiosity for our domain helps in crafting a more engaging user story.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• 3 weeks PTO
• Life Insurance
• Up to 11% profit sharing contribution to employees 401(k)

• Milwaukee, WI

Jet OUT is a premier private jet company committed to delivering unparalleled luxury and efficiency in aviation services. As the Director of Concierge, you will lead our client-facing Concierge team, serving as the cornerstone of the exceptional service that defines our brand. Reporting directly to the VP of the OCC, you will oversee the day-to-day operations of the Concierge team, ensuring seamless client experiences from initial engagement through ongoing support. This role demands a strategic leader with a passion for personalized service, strong relationship-building skills, and a deep commitment to client satisfaction in the high-stakes world of private aviation.

• Manage the Concierge Team and Day-to-Day Operations: Lead and supervise the Concierge team, including recruitment, performance evaluations, and resource allocation. Oversee daily operations to ensure efficient workflows, timely responses to client inquiries, and adherence to operational standards. Implement process improvements to enhance team productivity and service delivery, while fostering a collaborative environment that aligns with Jet OUT's commitment to excellence.
• Oversee Seamless Journey Execution: Direct the Concierge team's efforts to ensure the seamless execution of every aspect of our clients’ journey with Jet OUT. Act as the primary point of contact throughout the entire client experience, from the initial contract signing to ongoing support and communication. This includes deeply understanding and fulfilling clients' unique preferences—such as preferred seating arrangements, in-flight amenities, or ground transportation—managing complex logistics like itinerary adjustments or special requests, and tailoring every detail to exceed expectations. By providing proactive, personalized attention and anticipating client needs, contribute directly to the success of each flight mission, mitigate potential disruptions, and uphold Jet OUT's reputation for delivering exceptional, bespoke service in the private aviation industry.
• Direct Client Relationships: Oversee the Concierge department to maintain and develop strong, long-term relationships with Jet OUT members. Strategically guide the team in nurturing these connections through regular check-ins, personalized outreach, and relationship-building initiatives.
• Ensure Client Satisfaction: Prioritize a positive overall experience for clients by proactively addressing and resolving issues, such as flight delays, service discrepancies, or personalized concerns. Handle complex contractual questions with accuracy and clarity, facilitating smooth renewals and encouraging referrals through outstanding support. Monitor client feedback mechanisms, analyze satisfaction metrics, and implement corrective actions to continuously elevate service quality and foster repeat business.
• Product and Service Knowledge: Maintain an in-depth understanding of Jet OUT's full suite of products and services, including aircraft options, membership tiers, charter services.
• Team Leadership: Train, mentor, and motivate the Concierge team to build high- performing individuals who embody Jet OUT's service ethos. Develop comprehensive training programs on client handling, aviation protocols, and customer service best practices. Monitor team compliance with established processes, regulatory requirements, and company policies, conducting regular audits and providing constructive feedback to ensure consistency and continuous improvement.

• Bachelor’s degree in Business Administration, Hospitality Management, Aviation, or a related field; advanced degree preferred.
• 7+ years of experience in customer service leadership, preferably in luxury services, aviation, or hospitality industries.
• Proven track record in managing client relationships and teams in a fast-paced, client-centric environment.
• Exceptional communication, problem-solving, and interpersonal skills.
• Familiarity with private aviation operations and client management software is a plus.
• Proficiency in CRM systems such as HubSpot, Salesforce, or Freshdesk, with the ability to take charge in the development and customization of these platforms within the company. The ideal candidate will provide strategic guidance on optimizing these systems to maximize their value for the Concierge team, including recommending best practices for data management, automation of client interactions, reporting analytics, and integration with other operational tools to enhance efficiency, personalize client experiences, and drive better business outcomes.
• Ability to thrive in a dynamic setting with a focus on discretion, detail orientation, and client advocacy.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)
  
  

• Milwaukee, WI

Jet OUT is looking for a highly motivated, detail-oriented Concierge to join our team! This position is full-time and reports directly to the Director of Customer Experience. Jet OUT offers an innovative Co-Ownership platform, making private aviation more accessible and efficient for both the business and personal traveler. Utilizing over 5,000 regional airports, we get our owners exactly where they need to be, precisely when they need to be there, while minimizing cost and maximizing productivity. Our success shows in the growth we have experienced over the past couple of years and we are currently in need of concierges to join our team.

• Face of customer service working directly with Jet OUT customers and clients.
• Handle incoming calls, texts, and emails with professionalism and urgency.
• Obtain vital information from customers while assessing credibility of situations.
• Communicate with outside customers and internal departments to assist customers.
• Work closely with dispatch team to relay customer information and requests.
• Manage day-to-day logistics for customers including transportation, lodging, catering, and other specific requests.
• Provide exceptional customer service to the standards set by Jet OUT.
• Create personalized experiences for customers on a flight-by-flight basis.
• Make sure customers are satisfied by providing thorough follow-up.
• Document all customer interactions in the client database.
• Input information accurately into the database in a timely manner.
• Print and organize flight data as necessary.
• Optimize flight schedule while monitoring costs and service quality.
• Promote a positive safety and reporting culture.
• Report any potential or observed safety issues via appropriate methods.
• Provide coaching and on-the-job training for new-hire concierges.
• Perform other duties as assigned or required.

• Education & Experience Requirements.
• High school diploma.
• Excellent written and verbal communication skills.
• Excellent organization skills.
• Ability to perform basic math and time calculations.
• Computer savvy.
• Familiarity with Google Sheets and various other computer programs.
• Computer proficiency and accurate data entry skills.
• Must have strong multitasking skills.
• Previous experience in a customer service setting strongly preferred, whether in a call center or face-to-face setting.
• Ability to work with internal and external customers and maintain professional relationships.
• Sense of urgency and creativity in solving problems.
• Must be dedicated, punctual, and team-oriented.
• Must be courteous and high-energy.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)
  
  

• Milwaukee, WI

As a Crew Scheduler, you will be responsible for scheduling crew members for flight duties. You will utilize problem-solving skills in order to ensure every aircraft is crewed in accordance with legal rest requirements. This is an opportunity to be a founding member of a new team within Jet OUT. You will receive all the training necessary to gain knowledge of the position and the industry.

• Resource planning/scheduling of flight crew to ensure maximum utilization of the fleet.
• Monitor crew duties to ensure compliance within industry-required limits.
• Inform the flight crew of changes that occur to their rosters.
• Coordinate flight crew accommodations and transportation.
• Coordinate roster changes in case of sickness or other unavailability at short notice.
• Update and maintain respective databases and tracking programs.
• Perform other tasks/duties assigned by the instructions of the Reporting Manager.
• Must be able to work Monday to Friday 9:00AM - 5:00PM with the potential for a 4 days on, 4 days off schedule in the future.

• Two or more years of flight/ground transportation/operations experience.
• One or more years of experience maintaining rosters, resource planning, or moving people around at large volumes.
• Two or more years of experience as a Crew Scheduler in the aviation industry.
• One year of customer service or office experience.
• Working knowledge of FAA 135.267 rule set - preferred.
• Strong interpersonal and communication skills with the ability to communicate efficiently and effectively with all levels of staff to ensure crew are fully aware and briefed on their roster and any changes.
• Proven experience using Microsoft Office Suite.
• Proven ability to multitask effectively, prioritize, and communicate project status.
• Proven ability to work in a fast-paced, team-oriented environment and be flexible to the changing needs of the business.
• Advanced organizational skills and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Solutions-driven mindset with a demonstrated ability to exercise sound judgment and work independently.
• Operations experience in Part 135 and 121 Airline environment

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)

• Milwaukee, WI

The Detailer/Aircraft experience specialist will perform the daily cleaning/detailing responsibilities on the aircraft when they return to base and on non-fly days to keep the level of appearance and quality up to Jet OUT standards. This will include exterior washes, interior cleaning, and carpet cleaning. This person will also restock snacks and drinks on board the aircraft, as well as manage the on-site inventory. This person will receive and complete special requests of customers, such as catering, special snack requests, and the like. This is a full-time job, mostly in evenings/nights, with starting times dependent on flight schedules. This is a Thursday through Monday, full-time work schedule.

• Aircraft interior and exterior cleaning and polishing.
• Exterior wet and dry wash.
• Brightwork metal polishing.
• Complete interior detail.
• Dry clean carpet and upholstery.
• Leather cleaning and conditioning.
• Stain removal.
• Wood trim polishing.
• Lavatory and galley sanitation.
• Restock aircraft galley provisioning and go-bags.
• Reorder base provisioning stock (food & beverages).
• Rotate galley food and beverage stock.
• Remove and dispose of expired stock.

• Be available for full-time plus have on-call availability
• Have a vehicle or way to get to work
• Able to self-manage time
• Pass initial and random drug testing

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)
  
  

• Milwaukee, WI

Jet OUT is currently hiring a Travel Coordinator to ensure our flight crews get where they need to be—on time and ready for duty. The Travel Coordinator is responsible for arranging,  monitoring, and modifying travel itineraries for pilots and other office staff as needed. This role ensures compliance with company policies while optimizing cost and efficiency.

• Coordinate all aspects of crew travel, including flights, hotels, and ground transportation.
• Adjust bookings in real time to accommodate schedule changes, delays, and reassignments.
• Communicate itineraries and changes clearly and promptly to flight crew members.
• Collaborate with crew scheduling and operations teams to ensure travel aligns with flight rosters and duty/rest requirements.
• Monitor travel disruptions and respond quickly to minimize crew impact and maintain operational efficiency.
• Maintain up-to-date travel records using scheduling and travel management systems.
• Negotiate with travel vendors when needed to resolve issues or secure bookings.

• High school diploma or equivalent (Bachelor’s degree preferred).
• 2+ years of experience in travel coordination, airline crew scheduling, or a related field.
• Familiarity with FAA regulations regarding crew duty and rest requirements is a plus.
• Strong problem-solving skills with the ability to work under pressure.
• Exceptional attention to detail and time management skills.
• Excellent verbal and written communication skills.

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)
  
  

• Milwaukee, WI

Jet OUT is looking for a highly motivated, detail-oriented Flight Dispatcher to join our team! This position reports directly to the Director of Dispatch and Flight Scheduling.

Jet OUT offers an innovative Co-Ownership platform, making private aviation more accessible and efficient for both the business and personal traveler. Utilizing over 5,000 regional airports, we get our owners exactly where they need to be, precisely when they need to be there, while minimizing cost and maximizing productivity. Our success shows in the growth we have experienced over the past couple of years and we are currently in need of dispatchers to join our team.

• Manage day-to-day activities including flight release, airworthiness assessments, and weather assessments.
• Confirm availability of airplanes and flight crews in a timely fashion as flight requests are received while optimizing the flight schedule for service quality and cost.
• Ensure that the flight crew being assigned are qualified, trained, and scheduled in accordance with FAA and company duty and rest time requirements.
• Coordinate with maintenance to assess aircraft airworthiness before dispatching flights.
• Monitor the progress of each flight, paying specific attention to weather and field conditions at departure, destination, and alternate airports.
• Exercise operational control authority as the first point of contact for flight crews in cases of flight changes caused by weather, maintenance, passengers, ATC, flight crews, etc.
• Coordinate with all appropriate parties regarding unscheduled operation of aircraft due to weather, airport conditions, emergency situations, etc.
• Initiate emergency response plan as necessary.
• Work with Dispatch and Concierge team members to analyze operational factors and restrictions that may affect the successful completion of a flight.
• Communicate in a timely and professional manner with internal departments and to assist customers.
• When required, handle incoming calls, texts, and emails with professionalism and urgency.
• When required, obtain vital information from customers while assessing the credibility of situations.
• Promote customer service during all phases of flight planning.
• Promote a positive safety and reporting culture.
• Report any potential or observed safety issues via appropriate methods.
• Provide coaching and on-the-job training for new-hire dispatchers.
• Perform other duties as assigned or required.

• Bachelor’s degree strongly preferred
• FAA Dispatcher License or flight dispatcher experience strongly preferred
• Excellent written and verbal communication skills
• Computer savvy
• Computer proficiency and accurate data entry skills
• Must have strong multitasking skills
• Previous experience in a customer service setting strongly preferred, whether in a call center or face-to-face setting
• Ability to work with internal and external customers, and maintain professional relationships
• Sense of urgency and creativity in solving problems
• Must be dedicated, punctual, and team-oriented
• Must be courteous and high-energy

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)