Onward
and upward

Miami, Florida – Miami-Opa Locka Executive Airport (OPF)

The Owner Experience Manager ensures remarkable post‑sale client engagement by leading onboarding, nurturing long-term relationships, and driving contract renewals. Acting as the owner’s dedicated advocate, this role collaborates cross-functionally with Concierge, Marketing, Sales, Flight Ops, Safety, and Accounting.

As the Owner Experience Manager, you are the dedicated advocate for Jet OUT’s aircraft owners, ensuring they receive a seamless and  exceptional ownership experience from the moment they join, through every renewal and beyond. This role blends high-touch relationship management with operational precision, combining proactive engagement with thoughtful personalization to create lasting trust and loyalty.

You will be the first point of contact for new owners after their purchase, guiding them
through every step of the onboarding process with confidence and care. This includes:

● Setting up owners and those on the owners’ account profiles in FL3XX and HubSpot
● Establishing billing preferences and payment schedules
● Introducing owners to their dedicated Concierge team
● Hosting orientation sessions and coordinating their first-flight experience

Your goal is to make owners feel supported, informed, and excited — ensuring that from
day one, Jet OUT delivers a modern, premium, and frictionless start to ownership.

Build Deep, Personalized Relationships
More than a point of contact, you are a trusted advisor who understands each owner’s unique travel needs, preferences, and lifestyle. By building a comprehensive picture of each client — including flying habits, preferred destinations, catering requests, family dynamics, and even birthdays and anniversaries — you ensure every interaction feels curated and personal. You’ll proactively reach out to anticipate needs, resolve potential issues, and deliver thoughtful touches that elevate the Jet OUT experience.

Drive Retention and Renewal Success
With a target of 90%+ retention, you will create and execute renewal strategies that keep owners engaged and committed. Working closely with Sales and the VP of Revenue, you’ll prepare personalized renewal plans, identify opportunities for upselling into Co-Lease 2.0 and position Jet OUT’s value proposition in a way that resonates with each owner’s goals.

Be the Advocate and Problem-Solver
You’ll act as the owner’s voice within Jet OUT, ensuring that their feedback and needs are represented across departments. Whether coordinating with Concierge on personalized itineraries, working with Flight Ops on operational insights, collaborating with Safety to communicate updates, or liaising with Finance to resolve billing questions, you’ll remove friction wherever possible. Your ability to navigate across teams ensures that owners feel truly supported at every step.

Billing Transparency
You will also serve as the primary resource for billing clarity — proactively reviewing invoices with owners, addressing billing questions, and ensuring accuracy across statements and usage reports. By closely partnering with the Finance team, you’ll track unpaid balances, resolve discrepancies quickly, and deliver a smooth, transparent experience.

Collaborate Across the Business to Enhance the Owner Experience
This role thrives at the intersection of relationship management, operations, and brand experience. You will partner with Marketing to capture testimonials and share owner stories, work with Sales to identify referral and expansion opportunities, and contribute insights to internal teams that improve our programs, processes, and product offerings. You are not just managing accounts — you’re shaping the future of Jet OUT’s owner experience.

● 2 years of customer service experience
● Strong communication skills — phone and written
● Detail oriented
● Problem solver
● Luxury service environment and/or aviation industry experience

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• 3 weeks PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)

• Milwaukee, WI

This will be the first member of what will become a 4-person team. Initially you will work 4 x 10hr shifts Tuesday – Friday (1 PM-11 PM).  When fully staffed, there will be a 1st shift (4am-2pm) and 2 nd shift(1 pm-11 PM) and they will be 4on – 4off that will continually rotate but can be tracked through the year. The MXC staff will work at the Jet OUT headquarters office in the OCC alongside the dispatch team.

• Central point of contact for front-line crewmembers and all maintenance-related matters.
• Ensures adherence to Jet OUT’s quality standards and compliance with regulations.
• Provide real-time support and release authority squawks/deferrals on our fleet.
• Log and track squawks and AOG information into Jet OUT’s squawk log for data tracking.
• Coordinate repairs through outside or in-house MX as appropriate, following the FAA regulations and Jet OUT’s GOM.
• Tracking scheduled MX and coordinating with DOM and/or service centers.
• Tracking of deferred MX and coordinating the resolutions.
• Vetting outside service providers and maintaining appropriate records.
• Give daily and end-of-week updates to the DOM.
• Review WO statuses for completion and follow up after MX events.
• Create and maintain an open/deferred discrepancy dashboard.
• Update Jet OUTs next due board hours and cycles.
• This person will be instrumental in developing Jet OUT’s MX control department and SOPs.

• FAA Airframe and Powerplant license
   
• 5 years of line maintenance and troubleshooting experience
   
• Strong working knowledge of FAA regulations
   
• Great organizational and communication skills
   
• Must be able to pass a drug screen and acquire a SIDA badge
   
• Legally eligible to work in the United States
   
• Have prior Cessna Citation experience
   
• Have prior MXC experience

• Company benefits (health, vision, dental) info available upon request
• Robust 401K with a matching program and a profit-sharing program
• 3 weeks’ vacation (12 days)
• Annual reviews as well as industry reviews regarding compensation levels
• Jet OUT has a relocation assistance program

• Opa-locka, Florida

Jet OUT offers an innovative co-ownership platform, making private aviation more accessible and efficient for both business and personal travelers. Utilizing over 5,000 regional airports, we fly our owners exactly where they need to be, when they need to arrive, while minimizing cost and maximizing productivity.

Our success is shown in the growth that we’ve experienced over the past couple of years. Our teammates find ways to create an environment that makes people feel welcomed, cared for, and appreciated. We are currently seeking highly motivated, detail-oriented team players to join our aircraft maintenance and detailing team.

The Technician will resolve squawks when the aircraft returns to base. The shift will overlap with the Lead Technician for completing tasks that require 2 techs.

Shift: Wednesday (PM), Thursday (PM), Friday (PM), Saturday (PM), Sunday (PM)

• Perform troubleshooting and resolve squawks on aircraft
• Perform some scheduled MX inspections
• Perform post-flight inspections of aircraft to Jet OUT standards
• Be on-site for returns
• Assist the aircraft maintenance lead technician
• Lavatory and galley sanitation
• Restock aircraft galley provisioning and go-bags
• Reorder base provisioning stock (food & beverages)
• Rotate the galley food and beverage stock
• Remove and dispose of expired stock

• Be available for full-time plus have on-call availability
• Have a vehicle
• Have an A+P license
• Must have own tool set (specialty tools will be provided by the company
• CJ4 experience a plus
• Able to self-manage time
• Pass initial and random drug testing 

• Company benefits (health, vision, dental) info available upon request
• Robust 401K with a matching program and a profit-sharing program
• 3 weeks’ vacation (12 days)
• Annual reviews as well as industry reviews regarding compensation levels
• Jet OUT has a relocation assistance program

• Annual bonus
• 401k matching
• Factory training
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid time off
• Professional development assistance

• Milwaukee, WI

Jet OUT is looking for a highly motivated, detail-oriented Flight Dispatcher to join our team! This position reports directly to the Director of Dispatch and Flight Scheduling.

Jet OUT offers an innovative Co-Ownership platform, making private aviation more accessible and efficient for both the business and personal traveler. Utilizing over 5,000 regional airports, we get our owners exactly where they need to be, precisely when they need to be there, while minimizing cost and maximizing productivity. Our success shows in the growth we have experienced over the past couple of years and we are currently in need of dispatchers to join our team.

• Manage day-to-day activities including flight release, airworthiness assessments, and weather assessments.
• Confirm availability of airplanes and flight crews in a timely fashion as flight requests are received while optimizing the flight schedule for service quality and cost.
• Ensure that the flight crew being assigned are qualified, trained, and scheduled in accordance with FAA and company duty and rest time requirements.
• Coordinate with maintenance to assess aircraft airworthiness before dispatching flights.
• Monitor the progress of each flight, paying specific attention to weather and field conditions at departure, destination, and alternate airports.
• Exercise operational control authority as the first point of contact for flight crews in cases of flight changes caused by weather, maintenance, passengers, ATC, flight crews, etc.
• Coordinate with all appropriate parties regarding unscheduled operation of aircraft due to weather, airport conditions, emergency situations, etc.
• Initiate emergency response plan as necessary.
• Work with Dispatch and Concierge team members to analyze operational factors and restrictions that may affect the successful completion of a flight.
• Communicate in a timely and professional manner with internal departments and to assist customers.
• When required, handle incoming calls, texts, and emails with professionalism and urgency.
• When required, obtain vital information from customers while assessing the credibility of situations.
• Promote customer service during all phases of flight planning.
• Promote a positive safety and reporting culture.
• Report any potential or observed safety issues via appropriate methods.
• Provide coaching and on-the-job training for new-hire dispatchers.
• Perform other duties as assigned or required.

• Bachelor’s degree strongly preferred
• FAA Dispatcher License or flight dispatcher experience strongly preferred
• Excellent written and verbal communication skills
• Computer savvy
• Computer proficiency and accurate data entry skills
• Must have strong multitasking skills
• Previous experience in a customer service setting strongly preferred, whether in a call center or face-to-face setting
• Ability to work with internal and external customers, and maintain professional relationships
• Sense of urgency and creativity in solving problems
• Must be dedicated, punctual, and team-oriented
• Must be courteous and high-energy

• 401(k) with company matching
• Health, Dental, and Vision Insurance
• HSA
• PTO
• Life insurance
• Up to 11% profit-sharing contribution to employees’ 401(k)
  
  

Crew Scheduling is available in Milwaukee, WI. As a Crew Scheduler, you will be responsible for scheduling crew members for flight duties. You will use problem-solving skills to ensure every aircraft is crewed in accordance with legal rest requirements. This is an opportunity to be a founding member of a new team within Jet OUT. You will receive all the training necessary to gain knowledge of the position and the industry.

• Resource planning/scheduling of flight crew to ensure maximum utilization of the fleet.
• Monitor crew duties to ensure compliance within industry-required limits.
• Inform flight crew of changes that occur to their rosters.
• Coordinate flight crew accommodations and transportation.
• Coordinate roster changes in case of sickness or other unavailability at short notice.
• Update and maintain respective databases and tracking programs.
• Perform other tasks/duties assigned by the instructions of the Reporting Manager.
• Must be able to work Monday to Friday 9am-5pm with the potential to a 4 on 4 off schedule in the future.

• Two or more years of flight/ground transportation/operations experience
• One or more years of experience maintaining rosters, resource planning, or moving people around at large volumes.
• Two or more years of experience as a Crew Scheduler in the aviation industry.
• One year of customer service or office experience.
• Working knowledge of FAA 135.267 rule set - preferred.
• Strong interpersonal and communication skills with the ability to communicate efficiently and effectively with all levels of staff to ensure crew are fully aware and briefed on their roster and any changes.
• Proven experience using Microsoft Office Suite.
• Proven ability to multi-task effectively, prioritize, and communicate project status.
• Proven ability to work in a fast-paced, team-oriented environment, and be flexible to the changing needs of the business.
• Advanced organizational skills and attention to detail.
• Time management skills with a proven ability to meet deadlines.
• Solutions-driven mindset with a demonstrated ability to exercise sound judgment and work independently.
• Operations experience in Part 135 and 121 Airline environment

• Company benefits (health, vision, dental) info available upon request
• Robust 401K with a matching program and a profit-sharing program
• 3 weeks’ vacation (12 days)
• Annual reviews as well as industry reviews regarding compensation levels
• Jet OUT has a relocation assistance program